Research Highlight

Formal communication protocols may seem outdated, but they offer crucial performance advantages.

Early adopters of artificial intelligence will divvy up a global profit pool valued at $1 trillion.

This online exclusive article discusses why the dramatic rise of China’s digital leaders has put the squeeze on Western internet giants.

Traditional goal setting undermines the alignment, coordination, and agility needed to execute strategy.

Competing against state-subsidized competitors in global markets requires a new set of tactics.

Innovation-focused adopters of AI are positioning themselves for growth, which tends to stimulate jobs.

Professional success in today’s hyper-connected workplace demands “distracted focus.”

As smart technologies embed deeper into human processes, a more powerful form of collaboration is emerging.

While executives agree that cognitive technologies are a disruptive force, few companies have a strategy to address them.

Advances in inventory and sales analytics make it possible to deliver products both cheaply and quickly.

Giving people extra time and resources can boost innovation — but only if you match your “slack strategy” to employee type.

Customers relationships evolve. Understanding how is the key to tailoring your CRM strategy.

Teams can develop shared practices that enable email to help, not harm, productivity.

IT alignment can produce organizational inertia — unless it’s accompanied by the right culture.

Competitive speed and cheaper apps spell the end to requirements gathering and testing for new tech.

Companies that rigidly adhere to traditional approaches to goal setting may be driving their business in the wrong direction.

Building a sophisticated online user community a begins with a smart approach to seeding it with expert knowledge.

Companies can improve productivity by tapping into free digital goods and paying their own employees to contribute.

New research reveals the surprising reasons managers don’t know their company’s strategy.

New technology-driven business models are undercutting the traditional advantages of economies of scale.