Research Highlight

In a fast-changing business landscape, it pays to spot digital trends early and prepare to adapt.

The real opportunity for organizations goes beyond doing more of the same labor faster and cheaper.

Three strategies for setting the stage for innovation in your organization.

Australian social service agencies are taking the lead in using bots to improve services.

Are the benefits of data sharing with platforms worth the long-term price?

What if, instead of perpetuating harmful biases, AI helped us overcome them?

Recommendation algorithms don’t just reflect consumer preferences — they also shape them.

Digital customer service platforms offer better service when they use customer-centric language.

Research has exploded the myth that Twitter is an “echo chamber” — with implications for marketing.

Create harmony between agile and your team’s culture.

Consider three key questions when determining how to make blockchain a useful part of your business strategy.

Viewing technology as a set of solutions misses opportunities to innovate in bigger, bolder ways.

Automation will affect jobs in four ways. The path jobs take depends on what kind of value they provide — and how.

Boards can counter the risks that stem from executive bias by following three key steps.

For platform businesses, matchmaking isn’t everything. They’re also risk minimizers for buyers and sellers.

Formal communication protocols may seem outdated, but they offer crucial performance advantages.

Early adopters of artificial intelligence will divvy up a global profit pool valued at $1 trillion.

This online exclusive article discusses why the dramatic rise of China’s digital leaders has put the squeeze on Western internet giants.

Traditional goal setting undermines the alignment, coordination, and agility needed to execute strategy.

Competing against state-subsidized competitors in global markets requires a new set of tactics.