Blog

Leaders at the forefront of making organizations AI-driven have seven key attributes.

The question “What’s the business case for sustainability?” has come roaring back in recent years.

Empathy and creative thinking are valuable skills in the workplace, but they’re hard to teach.

Companies shouldn’t bottle up digital transformation in any one function.

The only way we can protect what we love is by actively pursuing a stable, just, and sustainable world.

AI technology is not just an experiment.

A conversation with Airbnb’s Theresa Johnson highlights three tangible ways AI can help companies.

AI’s largest and most enduring contributions will be in non-technology sectors, and many of them will come from China.

Providing language to use in day-to-day encounters with prejudice can help combat gender bias.

In an uncertain world, supply chains must adopt flexibility and automation to gain sustainable advantage.

KPIs measuring customer satisfaction and/or customer loyalty aren’t good enough anymore.

Leaders should realize that companies are fundamentally linguistic entities.

Technology leaders need to take a new approach to regain user trust.

Leaders must develop new skills to effectively guide their organizations into the uncertain future of the digital age.

We need a commitment to honestly talk about the challenges technology now poses.

Digital growth often comes at the expense of customer experience, but a new approach offers a win-win.

Improving customer experience offers more long-term benefits than “earn-and-burn” loyalty programs.

Companies need to think about how they can become a customer destination.

Agile companies are assigning accountabilities for specific business outcomes to small teams.

Digital decoupling is a key to combating technical debt and unlocking strategic agility.