Artificial Intelligence

The time when companies could simply ask the world to trust AI-powered products is long gone.

A successful pitch for AI must overcome economic, technical, political, and cultural hurdles.

Tim O’Brien explains his role as Microsoft’s first full-time manager for AI policy and ethics.

MIT SMR‘s Summer 2019 issue takes a closer look at the cultural changes adopting AI may require.

A mental vacation is good for your powers of creativity.

To adopt intelligent technologies, companies need to develop both the right tools and human capital.

Cognitive speed bumps in AI design can prompt users to engage in reflective thought.

AI can help you choose, measure, and prioritize the KPIs informing your strategy.

Five capabilities and four practices help companies generate business value from AI applications.

New research by MIT SMR Connections and NETSCOUT reveals IT leaders’ data analytics priorities.

AI is making it possible for companies to reach a new level of customer-centric marketing.

Chatbots aren’t replacing human customer service agents — they’re making them more efficient.

Smart machines can help pick crops and reduce traffic — but what’s their impact on privacy?

Unlike the housing bubble, the effects of a bursting AI bubble wouldn’t cause great harm.

Artificial intelligence may look poised to tackle tricky business decisions — but it only works for certain sorts of problems.

Companies must choose whether humans or machines should get the last word on employee performance.

In the race for jobs, the capacity for leisure can give humans a surprising edge.

Gillian Armstrong, Eric Kessler, John Ashley, and Abbie Lundberg discuss how to identify opportunities to automate, enhance, or innovate with AI.

A conversation with Accenture researchers on recent advances in artificial intelligence and what’s to come.

Technology has made our lives incomparably better but also constitutes one of our biggest threats.