Operational Innovation

Quality & Service

How Do Customers Judge Quality in an E-tailer?

Joel E. Collier and Carol C. Bienstock

October 01, 2006

Global Strategy

Supply-Chain Culture Clash

Differences in emphasis and approach make global supply-chain management even more of a challenge.

David Smagalla

October 15, 2004

Developing Strategy

Creating Growth With Services

Mohanbir Sawhney, Sridhar Balasubramanian and Vish V. Krishnan

January 15, 2004

Organizational Structure

Transformational Outsourcing

Jane C. Linder

January 15, 2004