Risk Management
Latest
Customers
The Risks of Customer Intimacy
Too much familiarity with customers can backfire, but engaging in multisided conversations can manage the risks.
Marketing Strategy
Predicting Customer Choices
Recent research has greatly improved management’s ability to anticipate customer wants.
Technology Implementation
Strategies for Data Warehousing
How can companies ensure that their data warehouse delivers as promised?
Ethics
The Effect of Nonaudit Fees on Accounting Practices
Are companies that purchase ancillary services from their auditors more likely to manage earnings?
Disruption
Foundations for Growth: How to Identify and Build Disruptive New Businesses
To maintain growth, a company must launch disruptive new businesses when its core units are strong.