Customers
Developing Strategy for New Customer Expectations
For a post-pandemic future, leaders must rethink their assumptions about what customers really want.
For a post-pandemic future, leaders must rethink their assumptions about what customers really want.
New research on retail profitability, the promise of platform-based business models, and retraining employees to meet revised strategic priorities.
Companies must retrain their employees to fill the roles most closely aligned with their revised strategic directions.
MIT SMR’s winter issue looks at why teams work (or don’t), plus innovation, supply chains, and data for AI.
The drive to develop new ideas and foster change during an emergency can be cultivated even without a crisis.
CFOs need to lead AI technology decision-making — and they should start now.
Accelerating strategy breakthroughs, transforming the supply chain, and contextualizing office space.
Companies that show the most agility and resilience in responding to the global pandemic pursue four main strategies.
Time signals you send employees, overcoming interview mistakes, and workspaces that inspire and energize.
Boards of directors can help leaders identify critical survival factors and uncover new opportunities.
Harvard’s Eric McNulty shares lessons from past crises that leaders can apply during the current pandemic.
Disruption detection and delusions, ethical implications of new technologies, and nudge engines.
New research shows how AI will drive changes to organizations, IT strategy, and risk management.
Stanford’s Bob Sutton examines the non-financial debts that companies carry on Three Big Points.
The true underperformers in this digital disruption era are not measures but their managers.
Constant curiosity is essential to navigating leadership in a changing world.
Supporting women will help companies compete in the innovation economy.
Developing-world entrepreneurs need to build networks that compensate for weak public institutions.
Do these three key activities to become a better strategic leader.
IBM has reimagined its talent and performance management systems as part of its digital transformation.