Video

Tools for companies and managers to rethink standard customer experience practices.

To gain agility, leaders must deconstruct jobs into tasks and deploy workers based on their skills.

Digital globalization is transforming innovation, but opposing localization forces create risk that must be managed.

During this LinkedIn live event, speakers from Levi Strauss & Co., MIT Sloan Management Review, and Boston Consulting Group outline how AI implementation improves corporate culture.

Delivering enterprise applications can be tough and time-consuming — and growing demand for faster delivery makes the job even more challenging.

Analyzing e-commerce clickstream data can give retailers insight into which delivery options customers prioritize.

David Kiron and François Candelon discuss the latest MIT SMR-BCG AI and business strategy report at Web Summit 2021.

Brightcove CMO Jennifer Griffin Smith discusses using video as an innovative tool for marketing.

MIT Press author Ron Adner shares how organizations can think about building competitive advantage in new ways.

Tom Davenport and Laks Srinivasan share findings from a recent Return on AI Institute study for which they interviewed more than 45 executives about their organizations’ uses of artificial intelligence.

In this webinar, PTC and Deloitte executives discuss augmented reality (AR) benefits and use cases.

Kurt Matzler and Julia Hautz outline a framework leaders can adopt to spur innovation and compete against digital-first companies.

Learn how workplace analytics can be leveraged to build trust and increase employee empowerment.

Gerald C. (Jerry) Kane, Rich Nanda, and Anh Phillips, authors of the book The Transformation Myth, outline the traits and principles essential for adapting to disruption, especially following the COVID-19 pandemic.

Develop a “digital thread” that connects people, products, and processes internally and externally.

Kay Firth-Butterfield (the World Economic Forum), Ya Xu (LinkedIn), and Charlotte Degot (BCG GAMMA) join MIT SMR senior project editor Allison Ryder for a discussion on innovating with artificial intelligence.

This webinar describes identifying AI use cases – and recognizing when AI isn’t the best answer.

Barry Libert, CEO of AIMatters, describes how subscription models and a platform-first mindset can help organizations define valuable new offerings for customers.

In this webinar, speakers discuss the benefits and pitfalls of monitoring in-person and remote workers.

George Westerman outlines how companies can re-think their assumptions about operating in a digital world post-pandemic.