Customers
Investing in the Last Mile: PayPal’s Khatereh Khodavirdi
Data science leader Khatereh Khodavirdi discusses how PayPal uses AI and machine learning for customer personalization.
Data & Data Culture
Latest
Customers
Keeping Humans in the (Feedback) Loop: Orangetheory Fitness’s Ameen Kazerouni
Orangetheory Fitness members get the most out of their group workouts with some help from both AI and human coaches.
Business Models
Bringing Customers Along on the Digital Journey
The data streams generated by customers using smart, connected products can lead to new products and services.
IT Governance & Leadership
To Be a Responsible AI Leader, Focus on Being Responsible
The 2022 MIT SMR-BCG responsible AI report finds that leaders view RAI as important but few prioritize it in practice.
Data & Data Culture
From Data to Wisdom: Novo Nordisk’s Tonia Sideri
Novo Nordisk’s Tonia Sideri explains how the pharma company uses AI to test new ideas before initiating tech projects.
Business Models
How Smart Products Create Connected Customers
The data streams generated by customers using smart, connected products can lead to new products and services.
AI & Machine Learning
AI-Based Innovations at Mayo Clinic
Disciplined experimentation is bringing the use of artificial intelligence into clinical health care at Mayo Clinic.
Automation
Precision Medicine in Pharma: Sanofi’s Frank Nestle
Sanofi’s Frank Nestle explains how the pharma company is using AI to improve drug discovery and development.
Technology Innovation Strategy
The Trust Problem That Slows Digital Transformation
Leaders need to help their business and IT staff better respect each other’s capabilities.
Innovation Strategy
RAI Enables the Kind of Innovation That Matters
A panel of experts weighs in on whether responsible artificial intelligence hampers AI-driven innovation efforts.
Technology Innovation Strategy
Becoming an ‘AI Powerhouse’ Means Going All In
Plenty of organizations dabble with AI, but Mastercard’s capabilities — and confidence — set it apart.
Talent Management
A Change in Perspective
MIT SMR’s summer 2022 issue addresses the challenges of C-suite turnover, end users’ AI anxiety, and employee motivation.
Corporate Social Responsibility
Should Organizations Link Responsible AI and Corporate Social Responsibility? It’s Complicated.
A panel of experts weighs in on whether responsible AI should be connected to corporate social responsibility efforts.
Technology Innovation Strategy
Transforming Transactions With Technology: eBay’s Nitzan Mekel-Bobrov
EBay’s chief artificial intelligence officer shares how the e-commerce platform uses AI to help both buyers and sellers.
Data & Data Culture
The Collaboration Muscle: LinkedIn’s Ya Xu
LinkedIn’s Ya Xu discusses leading the high-traffic site’s team of data scientists and delivering value to consumers.
Security & Privacy
Preserving Privacy While Sharing Data
Using differential privacy to safeguard personal information when sharing data still requires a high level of expertise.
Boards & Corporate Governance
Why Top Management Should Focus on Responsible AI
A panel of AI experts weighs in on whether responsible AI should be at the top of leaders’ management agendas.
Data & Data Culture
Turning Sound Into Information: Warner Music Group’s Kobi Abayomi
Warner Music Group’s Kobi Abayomi shares how AI helps customers discover new music, and his approach to hiring data scientists.
Data & Data Culture
Framing Data Science Problems the Right Way From the Start
Data science project failure can often be attributed to poor problem definition, but early intervention can prevent it.
AI & Machine Learning
Clinical AI Gets the Headlines, but Administrative AI May Be a Better Bet
Health care organizations are seeing significant savings using AI in administrative systems.