Customers
Making Meaningful Customer Connections in a New Era
MIT SMR’s upcoming Executive Guide will discuss how companies can adapt to meet customers’ shifting expectations.
MIT SMR’s upcoming Executive Guide will discuss how companies can adapt to meet customers’ shifting expectations.
California chief technology innovation officer Rick Klau discusses creating a culture of empowerment and experimentation.
Want to establish a genuinely data-driven organization? Read this Management Briefing to learn how.
ExxonMobil’s Sarah Karthigan discusses leading AI projects that focus on self-healing strategies for IT operations.
AI techniques can generate training data that retains the predictive power of real-world data.
Executives from TCS and Swiss Re discuss IT sourcing and digital transformation.
Making better AI-based decisions, empowering remote teams, and building a learning culture to boost innovation.
New research shows that an individual’s decision-making style informs the choices they make when using AI-based inputs.
Innovation strategies for successful change, steps to building stakeholder trust in new technology, and organizational shifts for successful AI deployment.
Companies adopting the best practices of responsible AI extract benefits while mitigating AI’s risks.
Kay Firth-Butterfield (the World Economic Forum), Ya Xu (LinkedIn), and Charlotte Degot (BCG GAMMA) join MIT SMR senior project editor Allison Ryder for a discussion on innovating with artificial intelligence.
To reduce ethical lapses, organizations need systems for anticipation and systems for resilience.
Robert Chesnut, Airbnb’s first chief ethics officer, shares his experience shaping ethical technology policies.
To address algorithms’ potential harm, companies must be willing to focus on users and rethink their business models.
Fostering tech-mediated collaboration, dignity in employee data use, and in-house social intrapreneurship.
This free webinar offers expert advice on adopting AI today and preparing for tomorrow’s challenges.
Learn about technical readiness for AI in this free webinar with experts from IDC, Grupo Financiero Banorte, and SAS.
This webinar describes identifying AI use cases – and recognizing when AI isn’t the best answer.
Companies that manage employee data responsibly are better able to grow trust across the company while gaining insights.
To be a technology leader, a CTO needs both tech and business knowledge, explains Two Sigma’s Camille Fournier.