Customers
How Customer Obsession Creates Accountability for Change
Customer-centric companies have better success when it comes to organizational change.
Organizational Behavior
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Leadership Skills
The Enabling Power of Trust
In order to implement effective leadership in the digital age, we need to bridge the gap between what we know to be true today and what we believe will be true tomorrow.
Organizational Behavior
Think Critically About the Wisdom of Experts
Leaders and managers should question the expert analyses guiding their decisions in 8 specific ways.
AI & Machine Learning
Using Artificial Intelligence to Promote Diversity
What if, instead of perpetuating harmful biases, AI helped us overcome them?
Collaboration
Using Digital Communication to Drive Digital Change
Leaders seeking to initiate digital change must model the behaviors they want to see.
Leading Change
Leading Into the Future
In the future, leaders must balance playing on their strengths with adapting to a rapidly shifting business climate.
Leading Change
The 2018 Richard Beckhard Memorial Prize
The winner of the 2018 Beckhard Prize is “The Corporate Implications of Longer Lives,” by Lynda Gratton and Andrew Scott.
Culture
Gender Discrimination Still Exists — Now What?
Providing language to use in day-to-day encounters with prejudice can help combat gender bias.
Corporate Social Responsibility
Building an Ethically Strong Organization
Large-scale misconduct starts small, so prevention should focus on how employees make decisions.
Culture
When Communication Should Be Formal
Formal communication protocols may seem outdated, but they offer crucial performance advantages.
Analytics & Business Intelligence
Leading With Next-Generation Key Performance Indicators
MIT Sloan Management Review’s first annual cross-industry survey of senior executives in collaboration with Google offers insight into organizations’ use of key performance indicators in the digital era.
Analytics & Business Intelligence
Measure Your KPI Alignment
Are you on the path toward strong KPI alignment? Take this self-assessment to uncover challenges and opportunities based on your score.
Marketing Strategy
Interactive Infographic: Customer-Focused KPIs Fuel the Future of Business
What sets leading companies apart is not so much the number of metrics they track but how they use them to better engage customers — and thereby grow their businesses.
Organizational Behavior
Converting Email From Drain to Gain
Teams can develop shared practices that enable email to help, not harm, productivity.
Culture
The Impossibility of Focusing on Two Things at Once
Brains are not hardwired to focus simultaneously on day-to-day activities and long-term objectives.
Managing Your Career
The Time for Retraining Is Now
The employment landscape is rapidly changing, demanding that employees build new skill sets.
Managing Your Career
How Leaders Face the Future of Work
Leaders need to take active roles in preparing their employees for the new world of work.
Collaboration
Use Digital Platforms to Cultivate Diversity
Leaders can foster stronger collaboration by using digital platforms to increase employee diversity.
Developing Strategy
Why Best Practices Often Fall Short
For many leaders, the allure of best practices is strong and their expectations for results are unrealistic.