Learn from worldwide experts in the realm of strategy, as you make tough choices about issues including AI investments, global expansion, talent, and leadership succession. Build competitive advantage through innovation while adapting to shifting political and economic conditions.
KPIs measuring customer satisfaction and/or customer loyalty aren’t good enough anymore.
Leaders must develop new skills to effectively guide their organizations into the uncertain future of the digital age.
Digital growth often comes at the expense of customer experience, but a new approach offers a win-win.
Companies need to think about how they can become a customer destination.
Agile companies are assigning accountabilities for specific business outcomes to small teams.
MIT Sloan Management Review’s first annual cross-industry survey of senior executives in collaboration with Google offers insight into organizations’ use of key performance indicators in the digital era.
Are you on the path toward strong KPI alignment? Take this self-assessment to uncover challenges and opportunities based on your score.
Setting ambitious goals is crucial for strategy execution and innovation.
This webinar discusses how a FAST framework for goal setting can improve strategic alignment.
Corporate activism is often framed as “take a stand or be silent.” But other alternatives exist.
This online exclusive article discusses why the dramatic rise of China’s digital leaders has put the squeeze on Western internet giants.
Foreign companies must retool their R&D strategies to keep pace with newly innovative Chinese enterprises.
Disruption rarely comes out of nowhere — so if you see these key signs, take action to limit your risk.
If your board has not already re-examined its sexual harassment policies, the time to act is now.
Traditional goal setting undermines the alignment, coordination, and agility needed to execute strategy.
What sets leading companies apart is not so much the number of metrics they track but how they use them to better engage customers — and thereby grow their businesses.
MIT SMR and Deloitte’s 2018 global executive study and research report investigates how born-digital and legacy organizations alike achieving digital maturity through continuous learning.
How good is your company at setting goals? Take our interactive quiz and find out.
There are four key leadership attributes for leading across networks (and silos and borders).
Competing against state-subsidized competitors in global markets requires a new set of tactics.
