Customers
How to Speak to Customers to Build Trust
Linguistic considerations are important when planning customer communications.
Today’s teams face challenges with employee engagement, overwork, stress management, and ineffective meetings. At the same time, many are also trying to scale AI tools usage but finding culture change a primary obstacle. Get advice from MIT SMR experts on how to build stronger teams and work cultures that lead to organizational success.
Linguistic considerations are important when planning customer communications.
Six ways to support human rights; ethical monitoring of remote workers; customer-focused cost-cutting.
Employee surveillance practices are increasing along with remote work arrangements. But can companies do it ethically?
To show respect for individuality, leaders should support the use of personal pronouns in communication.
Finding your best interviewers, key competencies for IT professionals, and how founder CEOs take advice (or don’t).
Identifying your best interviewers can substantially reduce hiring expenses and increase the quality of hires.
Managers must seek and cultivate new skills in the IT workforce to create digital business value.
Our analysis of employee reviews reveals the importance of transparency and communication to corporate culture.
Our site is free and unlocked today through Thursday, and we’re offering recommendations to help you tackle your biggest challenges.
A global study of resilience and engagement explores the tools people use to stay strong in a crisis.
The 2020 Culture Champions set themselves apart for having vibrant, multifaceted corporate cultures.
Why words matter in crucial conversations, alarming U.S. job trends, and how to make data meaningful.
Being overweight is highly stigmatized, but companies can take steps to help combat weight discrimination.
Businesses distracted by the language around racism should instead focus on taking steps to actively prevent it.
George Westerman outlines how organizations can focus on digital transformation and more impactful learning strategies to succeed.
Managers can reenergize their businesses by leading with authenticity and grace during moments of crisis.
Companies need to evolve and shift thinking around what it means to have a data-driven culture.
Rooting out AI bias, assessing new tech investments, and customers’ pandemic-affected preferences.
HR and IT must collaborate, starting at the executive level, to improve employee experiences.
These mini-lessons are bite-sized insights from MIT SMR authors in four areas: decision-making, leadership, data and analytics, and digital transformation.