Research Feature

Designers at restaurants and theme parks are leading the way in thinking about how to make waiting in line more pleasant.

With appropriate processes, virtual teams can even outperform their colocated counterparts.

Grameen Bank and others know that you get the best answers by burying yourself in the questions.

How does Toyota solve problems, create plans, and get new things done? Company managers credit a tool called the A3.

“Web site morphing” means that communicating — and selling — will never be the same.

Companies are on the lookout for new forms of competitive advantage. One emerging possibility: the idea that a company’s management model can become a source of advantage.