Research Feature

The author discusses how to improve strategy making.

The flat structures, service-oriented workforce, and participative decision processes of professional service firms are a model for larger organizations.

Software product development at Microsoft allows teams to retain the autonomy of small groups by frequently synchronizing and stabilizing continuous design changes.

Simulation tools can help business leaders with strategy and stewardship.

Audit failures rarely result from the deliberate collusion. Instead, auditors may find it psychologically impossible to remain impartial and objective.

Electric utility companies will have to reinvent themselves to change from vertical to “virtual” integration based on value networks segmented into six areas: generation, transmission, distribution, energy services, power markets, and IT products and services.

Are strategic takeovers more profitable than financial deals, which are usually hostile transactions?

To retain loyal managers, companies must nurture an apolitical culture that places high priority on meeting career needs.

Successful IT specialists work on trustworthiness and good client relationships at the same time.

Making an explicit link between people’s personal needs and business goals can benefit both the company and its employees.

Loyalty programs must enhance the overall value of the product or service and motivate buyers to make their next purchase.